Customer Service Policy: Commitment: IHC is 100% committed to your support throughout the processing and delivery of your transaction. Use & Acceptance of an Electronic System: Please understand IHC and just@Home Catalog is a complicated electronic system which depends on eBay, Paypal, Vendio, Mailing Services and yours and our email host working together correctly. At times, these Service Providers have technical problems that interfere with our transactions. Service Provider technical issues are out of our control. Sites go down, electronics hiccup, and with the current use of your SPAM controls, email to you gets blocked. It is our experience that any combo of these things can happen to anyone using and Internet system. Always contact us FIRST and immediately if you have a problem with your order. We will hunt down the problem and do our best for you. If you do not contact us FIRST, we can not help you efficiently. Important! All About Shipping: Shipping costs are real time, estimated and dependent on zip code location. just@Home Catalog uses eBay and Paypal weight based shipping charges. These costs are interfaced and downloaded directly from the shipping carrier, a small additional per item handling charge is added to the cost. International shipping charges are also calculated by ebay calculated shipping and dependent on location, weight and box size. All posted International shipping costs are estimates until we confirm your location. Customers may elect the carrier and method of their choice. The Intelligent Home Companion and the just@Home Catalog prefer to ship most items U.S. Postal Service Priority Mail. The US Post Office does not tract, confirm or promise delivery dates for First Class Mail Parcels. | 
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